Mercedes-Benz Various models passenger car — injuries risk (INFO/00128/21)

EU Safety GateOther types of alertsInjuriesJun 18, 2021

Hazard

The automatic and manual emergency call service may not function as intended outside the network coverage of certain network providers due to a software error. As a result, the eCall may not be used as intended to place an emergency call to direct emergency services to the vehicle. Depending on network availability, voice communication would still be possible by calling 112 as a fallback option.

Measures taken

Recall of the product from end users — Manufacturer

Product description

LA, GLA, M-Klasse/GLE/GL/GLS, SLK/SLC, A-Klasse, AMG GT, C-Klasse, E-Klasse Coupé/Cabrio, E-Klasse, S-Klasse Coupé/Cabrio, CLS, S-Klasse, SL, B-Klasse/GLA/GLB, GLC, AMG GT 4-Türer Coupé, GLE Coupé, G-Klasse

What should I do?

If you own this product, stop using it and check the official notice for what the seller or authority advises (return, refund, repair or disposal). Measures listed here were reported by national authorities to the EU Safety Gate system.

Key facts

Brand	Mercedes-Benz
Product	Various models · Passenger car
Model / type	Types: 245 G, F2CLA, 245 G, 166, H1GLE, 172, F2A, 197, F2B, 204 X, R1ECLS, R1EAMG, 463, 463A, R1EC, 197BS, 204, 204 K, 204 K AMG, 212, R1ES, 221, 230 , e12001/116043139-60, e12001/116045732-50, e12001/116046318-20, e12001/116050128-47, e12007/46156001-18, e12001/116033532-46, e198/14016925-34, e12001/116047016-23, e12007/46191200-08, e12001/116047016-25, e12007/46059818-26, e12007/46188500-10, e12007/46054811-20, e12007/46182900-12, e12007/46023309-19,, e12007/46190900-09, e12001/116048021-38, e12007/46181800-10, e12007/46187800-10, e196/79006436-26, e12007/46183000-07, e12007/46166600-16, e1KS07/460076*01,
Category	Motor vehicles
Country of origin	Germany
Reported by	Germany
Risk level	Other types of alerts
Published	Jun 18, 2021
Case number	INFO/00128/21