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The White Company Burnham Heart Mug — burns risk

EU Safety GateOther risk levelsBurnsMay 2, 2025
Photo from the official notice: The White Company Burnham Heart Mug — burns risk

Photos from the official notice: EU Safety Gate (European Commission) · image rights

Hazard

A defect in the mugs glazing can cause it to crack when boiling water is added, leading to leakage and burns to the user. The product does not comply with the General Product Safety Regulation nor with the European standard EN 13258.

Measures taken

  • Withdrawal of the product from the market — Importer
  • Recall of the product from end users — Importer (11/04/2025)

Product description

Pink porcelain mug. Product sold online, in particular via thewhitecompany.com

What should I do?

If you own this product, stop using it and check the official notice for what the seller or authority advises (return, refund, repair or disposal). Measures listed here were reported by national authorities to the EU Safety Gate system.

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