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Microsoft AC power cords packaged with certain Microsoft Surface Pro, Microsoft Surface Pro 2, and Microsoft S — electric shock & fire risk

EU Safety GateOther risk levelsElectric shockFireFeb 12, 2016
Photo from the official notice: Microsoft AC power cords packaged with certain Microsoft Surface Pro, Microsoft Surface Pro 2, and Microsoft S — electric shock & fire risk
Photo from the official notice: Microsoft AC power cords packaged with certain Microsoft Surface Pro, Microsoft Surface Pro 2, and Microsoft S — electric shock & fire risk

Photos from the official notice: EU Safety Gate (European Commission) · image rights

Hazard

Damage may occur over time to the AC power cord if the AC power cord is sharply and repeatedly bent or tightly wrapped. As a consequence, live parts of the AC power cord could become accessible or the AC power cord could overheat. The product does not comply with the requirements of the Low Voltage Directive.

Measures taken

  • Recall of the product from end users — Manufacturer (21/01/2016)

Product description

AC power cord packaged with tablet computer.

What should I do?

If you own this product, stop using it and check the official notice for what the seller or authority advises (return, refund, repair or disposal). Measures listed here were reported by national authorities to the EU Safety Gate system.

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