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Mercedes-Benz A-Class passenger car — injuries risk (A12/1225/18)

EU Safety GateSerious riskInjuriesAug 24, 2018

Hazard

The navigation software may be faulty, storing the wrong location of the vehicle. As a result, when the emergency call system (eCall) is used, the location communicated to the emergency centre might not correspond to the current vehicle location. In such cases, emergency services would not be correctly directed to the vehicle.

Measures taken

  • Recall of the product from end users — Manufacturer

Product description

Passenger car

Matching notices: same barcode or model

Other official notices (EU, U.S. or UK) with the same barcode, or the same brand and model number. Check the details: a match is a strong hint, not proof that it is the same product.

What should I do?

If you own this product, stop using it and check the official notice for what the seller or authority advises (return, refund, repair or disposal). Measures listed here were reported by national authorities to the EU Safety Gate system.

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