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Car & Home Massage Pillow 8028 sold via Amazon — electric shock risk

UK OPSSHigh riskElectric shockSold on AmazonDec 15, 2022
Photo from the official notice: Car & Home Massage Pillow 8028 sold via Amazon — electric shock risk
Photo from the official notice: Car & Home Massage Pillow 8028 sold via Amazon — electric shock risk

Photos from the official notice: UK Office for Product Safety and Standards (GOV.UK) · image rights

Hazard

The product poses a high risk of electric shock as when tested the plug does not meet the dimensional requirements of the relevant standard (BS1363). This includes to size of the plug pins exceed the limit which can damage the plug socket. Additionally, the plug conductors had been soldered onto their respective terminals and have not been held in place independently of the soldered connection (or securely hooked in position prior to soldering). There are no barriers to prevent a detached wire from reducing creepage distances and clearances to levels below the minimum required by the standard. Furthermore, the instructions are considered to be inadequate as they do not contain sufficient information to ensure the correct and safe use of the equipment. The product does not comply with the Electrical Equipment (Safety) Regulations 2016.

Remedy

The import has been rejected and destroyed at the border. The listing has been removed by the online marketplace (Amazon).

Product safety report

Measures taken

  • Destruction of the product
  • Import rejected at border
  • Removal of listing by online marketplace

Product description

Electric massaging pillow rest that uses heat and kneading heads.

What should I do?

If you own this product, stop using it and follow the corrective action above: contact the retailer or supplier for a repair, replacement or refund. This notice was published by the UK Office for Product Safety and Standards.

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