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Joule Victorum PrePlumb Hot Water Tank — fire risk

UK OPSSLow riskFireAug 7, 2023
Photo from the official notice: Joule Victorum PrePlumb Hot Water Tank — fire risk

Photos from the official notice: UK Office for Product Safety and Standards (GOV.UK) · image rights

Hazard

It has been identified that if there is a loss of water from the system, the back-up heater can continue to rise in temperature, causing the hot outer insulation material to break down. This could potentially lead to a fire. The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.

Remedy

The product has been recalled from end users and consumers warned of the risk. Affected customers should be contacted to have a qualified engineer visit their home to perform a software update to the heat pump.

Product recall

Measures taken

  • Recall of product from end users
  • Withdrawal of product from market

Product description

A grey hot water cylinder with a white box saying ‘victorum’ on the front and external piping.

What should I do?

If you own this product, stop using it and follow the corrective action above: contact the retailer or supplier for a repair, replacement or refund. This notice was published by the UK Office for Product Safety and Standards.

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