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Shimano Hollowtech 11 speed Crank Arms for bicycles — falls risk

UK OPSSMedium riskFallsOct 3, 2023
Photo from the official notice: Shimano Hollowtech 11 speed Crank Arms for bicycles — falls risk

Photos from the official notice: UK Office for Product Safety and Standards (GOV.UK) · image rights

Hazard

The product presents a risk of injuries as it has been identified that the outer cover of the crank arm may start to separate from the main crank arm body, posing potential fall and injury hazards to consumers. The affected products do not meet the requirements of the General Product Safety Regulations 2005.

Remedy

Modification programme. Owners of affected bicycles should immediately stop using the product and contact an authorised Shimano dealer for the product to be inspected. Shimano Europe has established an inspection and replacement programme. If a crank arm fails inspection, Shimano Europe will provide a replacement of equal or greater value than the previous crank arm, at Shimano Europe’s sole expense. Users should consult the consumer notice to check whether the inspection programme applies to their crank set. Further information on the corrective action can be found in the consumer notice at the following link: https://bike.shimano.com/en-EU/information/customer-services/corrective-actions/important-safety-notice-11-speed-hollowtech-road-cranksets-inspection-program.html

Product safety report

Measures taken

  • Other

Product description

Five models of bicycle crank arms.

What should I do?

If you own this product, stop using it and follow the corrective action above: contact the retailer or supplier for a repair, replacement or refund. This notice was published by the UK Office for Product Safety and Standards.

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