Morco Gas Water Heaters: Primo (MP) / EUP — fire risk

Hazard

A safety issue has been identified with Morco Open-Flued Gas Water Heaters which may be installed in mobile homes, caravans and domestic settings. The product presents a risk of fire, explosion and injuries. There is a risk of gas leaking which, if ignited, may cause burns, explosions and injuries. The products are not in conformity with the requirements of Regulation 2016/426.

Remedy

Morco have initiated a recall for affected appliances. Owners of gas water heaters installed (including those which have previously received a safety upgrade) should contact Morco immediately to discuss next steps. Owners should not attempt to check or test the appliance themselves. Further information, including a form to request a refund or a replacement, can be accessed at the following link: https://morcoproducts.co.uk/important-water-heater-safety-warning/ Morco Products Ltd can be contacted on telephone number 01482 325456 or by email at [email protected] Anyone that smells gas, including owners and consumers concerned that their product poses a risk, should contact the National Gas emergency helpline on 0800 111 999 in England, Wales and Scotland, and 0800 002 001 in Northern Ireland.

Product recall

Measures taken

• Recall of product from end users

Product description

White domestic gas water heater. Affected models were supplied between 2018 and 2023.