Skip to content

Joule Hot Water Systems ModulAir Heat Pump — fire risk

UK OPSSLow riskFireJul 9, 2024
Photo from the official notice: Joule Hot Water Systems ModulAir Heat Pump — fire risk

Photos from the official notice: UK Office for Product Safety and Standards (GOV.UK) · image rights

Hazard

The product has been identified as presenting a risk of fire as there are certain circumstances in which the internal electrical connection in the ModulAir All E Heat Pump can overheat, melt and breakdown. Despite the presence of a Residual Current Breaker with Over-Current (RCBO), it is possible that the electrical connectors may continue to overheat, resulting in the generation of smoke and fumes. It may present a risk of burns or fire if contact is made with flammable materials inside or close to the unit. The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.

Remedy

Joule Hot Water Systems UK Ltd have contacted owners to arrange an upgrade to the ModulAir All E Heat Pump. Contact Joule Hot Water Systems UK Ltd for further information: Phone: 020 3744 4200 Email: [email protected]

Product safety report

Measures taken

  • Modification programme

Product description

The product is a domestic ModulAir heat pump system, installed in domestic settings.

What should I do?

If you own this product, stop using it and follow the corrective action above: contact the retailer or supplier for a repair, replacement or refund. This notice was published by the UK Office for Product Safety and Standards.

More from this brand

See all →

Recent alerts in this category

See all →