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Tacx NEO Bike Plus — fire risk

UK OPSSFireOct 14, 2024
Photo from the official notice: Tacx NEO Bike Plus — fire risk

Photos from the official notice: UK Office for Product Safety and Standards (GOV.UK) · image rights

Hazard

The product presents a risk of fire as it has been identified that the internal components of the power supply board may malfunction. This may lead to overheating, or under certain circumstances, a fire. The product does not meet the requirements of the General Product Safety Regulations 2005.

Remedy

Modification programme. The safety alert with further information can be downloaded at the following link: https://www8.garmin.com/fitness/pdfs/NEO_Bike_Plus_Service_Alert.pdf . Tacx have issued a software update and have offered all affected consumers a replacement external power supply. To request your replacement power supply, please visit https://supportforms.garmin.com/form/neo-bike-plus-replacement-power-supply-request-form to order your replacement. In addition, Tacx are also offering new power cords to affected consumers free of charge. This will allow users to use Tacx NEO Bike Plus with full functionality while preventing the safety issue occurring.

Product safety report

Measures taken

  • Modification programme

Product description

An indoor, stationary smart bike trainer.

What should I do?

If you own this product, stop using it and follow the corrective action above: contact the retailer or supplier for a repair, replacement or refund. This notice was published by the UK Office for Product Safety and Standards.

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