Canyon E-Bike Batteries — fire risk

Hazard

The product presents a high risk of fire as it has been identified that the battery may have damaged housing. The cracks or gaps in the battery housing may allow water ingress, leading to it short circuiting and causing a fire. The product does not meet the requirements of the General Product Safety Regulations 2005.

Remedy

The product has been recalled from end users. Canyon is stopping all sales of the affected products and: Sending a notification directly to consumers via contact details to stop-use of the product immediately and inspect the battery housing for potential damage. Provide for disposal of the battery through Canyon’s service network or else direct the consumer to dispose in compliance with local legal requirements. Owners should not dispose of lithium-ion batteries in normal household waste. For further information on household waste, including on local sites accepting lithium-ion batteries for safe disposal, access the following Gov.uk webpage: https://www.gov.uk/dispose-household-waste Where relevant, a replacement battery will be provided. Further information can be accessed on the Canyon website at the following link: https://www.canyon.com/en-gb/customer-service/repair-spares-warranty/spectral-on-and-torque-on.html

Product recall

Measures taken

• Recall of product from end users

Product description

Black e-bike batteries fitted to some Canyon E-performance bikes (M091, M124, M129).