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Cowboy E Bike Model C4 ST (Edition MR) — falls risk

UK OPSSSerious riskFallsMay 9, 2025
Photo from the official notice: Cowboy E Bike Model C4 ST (Edition MR) — falls risk

Photos from the official notice: UK Office for Product Safety and Standards (GOV.UK) · image rights

Hazard

The product presents a serious risk of injuries as the welded joint between the headtube and downtube can fail. This could cause the frame to break, which could result in a fall and injuries to the user. The bike frames do not comply with the durability and safety requirements of EN 15194 and pose a serious mechanical safety risk to consumers. The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.

Remedy

The product has been recalled from end users. Affected bikes can be identified by their serial number and frame supplier. To check these details through the Cowboy app, tap the ‘settings’ icon and then tap ‘advanced.’ If your frame is listed as ‘Edition MR’ then it may be affected. Serial numbers and frame suppliers can also be checked via this website: https://cowboy.com/pages/recall . For further information, including registering your product for a refund or replacement, please visit the Cowboy website: https://uk.cowboy.com/ .

Product recall

Measures taken

  • Recall of product from end users

Product description

Electric bicycle for urban riding

What should I do?

If you own this product, stop using it and follow the corrective action above: contact the retailer or supplier for a repair, replacement or refund. This notice was published by the UK Office for Product Safety and Standards.

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