Skip to content

Landis + Gyr B2 and B3 Smart Meter Bridge — electric shock risk

UK OPSSMedium riskElectric shockMay 30, 2025
Photo from the official notice: Landis + Gyr B2 and B3 Smart Meter Bridge — electric shock risk
Photo from the official notice: Landis + Gyr B2 and B3 Smart Meter Bridge — electric shock risk

Photos from the official notice: UK Office for Product Safety and Standards (GOV.UK) · image rights

Hazard

The product presents a risk of electric shock as some units are missing earth continuities. This could lead to the user receiving an electric shock during normal use of the product. The product does not meet the requirements of the Plugs and Sockets etc. (Safety) Regulations 1994.

Remedy

Recall of the product from end users. Energy suppliers have contacted their end consumers with information on addressing the safety risk.

Product recall

Measures taken

  • Recall of product from end users

Product description

A grey rectangular plug-through device used to connect the consumer’s smart meter with other devices in the smart metering system. Affected products were installed between January 2023 and February 2024.

What should I do?

If you own this product, stop using it and follow the corrective action above: contact the retailer or supplier for a repair, replacement or refund. This notice was published by the UK Office for Product Safety and Standards.

Recent alerts in this category

See all →