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Phonak CA Roger Charging Case — fire risk

UK OPSSLow riskFireJun 2, 2025
Photo from the official notice: Phonak CA Roger Charging Case — fire risk

Photos from the official notice: UK Office for Product Safety and Standards (GOV.UK) · image rights

Hazard

The products present a low risk of fire as it is possible for overheating and melting to occur around the USB charging connectors when charging products. The products do not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.

Remedy

The product has been recalled from end users. Owners are advised to stop using the charger, check the serial number and contact their provider to arrange for the return of affected products.

Product recall

Measures taken

  • Recall of product from end users

Product description

Roger Charging Case capable of simultaneously charging up to 16 transmitter units from the Roger for Education portfolio. Please access Annex A on the PDF below for a full list of affected serial numbers.

What should I do?

If you own this product, stop using it and follow the corrective action above: contact the retailer or supplier for a repair, replacement or refund. This notice was published by the UK Office for Product Safety and Standards.

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