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Robotic Massage Cushion — electric shock risk

UK OPSSHigh riskElectric shockJul 25, 2025
Photo from the official notice: Robotic Massage Cushion — electric shock risk

Photos from the official notice: UK Office for Product Safety and Standards (GOV.UK) · image rights

Hazard

The product presents a high risk of electric shock as the transformer is poorly constructed and fails to meet the minimum creepage and clearance distances. The internal build quality also required improvement and featured poor quality soldering with wires soldered directly to the PCB. Over time, these inadequate internal connections may loosen, causing the product to become live. The user may receive an electric shock. The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 and the Plugs & Sockets etc. (Safety) Regulations 1994.

Remedy

The import has been rejected at the border and destroyed.

Product safety report

Measures taken

  • Destruction of the product
  • Import rejected at border

Product description

Electric massage seat for use in cars.

What should I do?

If you own this product, stop using it and follow the corrective action above: contact the retailer or supplier for a repair, replacement or refund. This notice was published by the UK Office for Product Safety and Standards.

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