Hisense Heat Pump Tumble Dryer — fire risk

Hazard

The product presents a risk of fire as the compressor wiring harness may be damaged due to contact with the support drum wheel. As a result, the product may overheat during normal use, potentially causing it to ignite and start a fire. The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.

Remedy

The manufacturer has initiated a modification programme. Owners are warned to stop using the product immediately and contact the manufacturer to arrange for a modification to take place. The product should not be used until the modification has taken place. If the plug is accessible, switch off and unplug the appliance. If your unit is affected, please contact the Hisense support team on +44 (0) 203 865 1446, or email [email protected] to arrange for the modification to take place. Affected units were sold by AO.com, Amazon, Argos, Costco, Curry’s and Very. Further information can be accessed on the Hisense website at the following link: https://uk.hisense.com/support

Product safety report

Measures taken

• Modification programme

Product description

A Hisense branded freestanding heat pump tumble dryer. Machines with a green dot inside the door have been inspected prior to sale and are not affected by this issue. Access the below PDF for a list of affected batch numbers, and instructions on how to identify if your appliance is affected.