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GBP-FLO 6M Head Circulating Pump — electric shock risk (2512-0291)

UK OPSSSerious riskElectric shockDec 23, 2025
Photo from the official notice: GBP-FLO 6M Head Circulating Pump — electric shock risk (2512-0291)

Photos from the official notice: UK Office for Product Safety and Standards (GOV.UK) · image rights

Hazard

The product presents a serious risk of electric shock. The mains cable can be connected to the pump in reverse, allowing the live pin to connect to the earth pin and causing accessible metal parts to become live. The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.

Remedy

An installed pump can remain in operation, but you must take care not to handle affected pumps as there is a serious risk of electrocution. If you think you have an affected GBP-FLO circulating pump installed in your premises, contact Tucson immediately via email at  [email protected]  or phone +(44) 800 044 3258 to arrange for a replacement pump to be installed. The affected pumps can be identified by the serial number (S/N) on the label affixed to the pump as indicated above. The Product Replacement Programme is free of charge. Installed units should only be replaced by an approved Tucson technician or Tucson service agent. Homeowners in Northern Ireland who have had heating system work completed or who have moved house within the last 8 years should check if their property contains one of the specified pump models. This is an important safety check that requires immediate attention. For further information, please see the  Product Safety Information Notice  on TucsonPumps.ie.

Product safety report

Measures taken

  • Modification programme

Product description

Circulating pumps manufactured by Tucson Pumps Ltd between 2017 and November 2024. GBP FLO circulating pumps manufactured after November 2024 include a redesigned mains electrical coupling and are not impacted by this modification programme.

What should I do?

If you own this product, stop using it and follow the corrective action above: contact the retailer or supplier for a repair, replacement or refund. This notice was published by the UK Office for Product Safety and Standards.

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