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Cooke & Lewis Gas Hobs — fire & burns risk

UK OPSSSerious riskFireBurnsChemicalJul 6, 2023
Photo from the official notice: Cooke & Lewis Gas Hobs — fire & burns risk

Photos from the official notice: UK Office for Product Safety and Standards (GOV.UK) · image rights

Hazard

The elbow on the connecting pipework of affected gas hobs can fail resulting in a significant gas leak, regardless of whether the hob is switched on and in use. Hazards resulting from a gas leak include burns, fire and explosion and poisoning from inhalation. The risk levels vary from low risk to serious risk, with the risk presented from fire and explosion being the worst case. The risk of fire and explosion in traditional built residences is high risk, and the risk of fire and explosion in a caravan or leisure homes is serious risk. The products are not in conformity with the requirements of Regulation 2016/426.

Remedy

Cooke & Lewis have initiated a replacement programme for gas hobs affected by the identified safety issue. For all customers of this product including those who are already registered with Marketpoint/Midea in the UK, please contact B&Q’s service partners using the customer service telephone number and quoting the model number CLGH65ALL. The service partner will confirm with customers details of the hob and arrange a free of charge Gas Safe registered engineer to visit to inspect the gas hob and replace it with a new one. Additionally, if you are using your appliance with Liquid Petroleum Gas (LPG) in a caravan or motorhome, please disconnect it from the LPG cylinder immediately. In England, Scotland, Wales, excluding Northern Ireland, the Isle of Man and the Channel Islands, please contact AO: AO Customer Helpline 01612350585 Monday to Friday 9am-5pm and quote CLGH65ALL In Northern Ireland, please contact Marron Heating: [email protected] or phone 00447999665772 For further information, please call the B&Q Customer Services Helpline: 0300 303 4482 or access the B&Q website at: https://www.diy.com/product-information/product-recall . Owners and consumers in domestic premises should continue to be vigilant. If they smell gas or are concerned that their product poses a risk, they should contact the National Gas Emergency Helpline for their area (0800 111 999 in England, Wales and Scotland, and 0800 002 001 in Northern Ireland) or a Gas Safe registered installer. This follows a suspension notice issued by OPSS requiring manufacturers to stop the supply of affected models.

Product safety report

Measures taken

  • Other

Product description

Gas hob supplied with elbow joint on the connecting pipework.

Matching notices: same barcode or model

Other official notices (EU, U.S. or UK) with the same barcode, or the same brand and model number. Check the details: a match is a strong hint, not proof that it is the same product.

What should I do?

If you own this product, stop using it and follow the corrective action above: contact the retailer or supplier for a repair, replacement or refund. This notice was published by the UK Office for Product Safety and Standards.

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