Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard

Hazard

The LED module can overheat, causing it to melt, posing a fire hazard.

Remedy

Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.

Refund, Replace

Incidents & injuries

The firm has received 20 reports of modules overheating or melting. No injuries have been reported.

Product description

This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.

Sold on

Viewrail.com from August 2023 through June 2025 for about $80.

Contact the company

Viewrail toll-free at (888) 500-2151 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at [email protected], or online at https://www.viewrail.com/recall or https://www.viewrail.com/support and click on "Product Recalls" at the bottom of the page for more information.