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CPSC and TruHeat Corp. Announce Recall of Spa Heaters

U.S. CPSCFireDec 14, 2001
Recalled No-Fault® 6000 model spa heater
Recalled No-Fault® 6000 model spa heater
Recalled No-Fault® 6000 model spa heater (magnified)
Recalled No-Fault® 6000 model spa heater (magnified)

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

The spa heaters have an internal electrical connection that can overheat and ignite the heater and spa, posing a fire hazard.

Remedy

TruHeat is contacting its customers about this recall and providing them with a free insulation kit. Consumers who have not been contacted should immediately call Watkins, the firm now responsible for TruHeat and this recall to determine if their spa heater is part of this recall. To avoid all risk of an incident pending receipt of an insulation kit, consumers are advised to shut off their heaters until a kit is installed. If the spa is in a location where it is exposed to freezing temperatures and the heater is shut off (pending receipt of a kit), the spa should be drained according to the owner's manual to prevent damage to the spa by freezing water.

Incidents & injuries

CPSC and TruHeat have received 192 reports of the heaters on these spas failing, and 22 reports of these incidents resulting in fire damage outside the heater or spa. No injuries have been reported.

Product description

These are No-Fault® 6000 model spa heaters sold with Hot Spring® and Tiger River® spas. The spa brand name is written on the control panel. The spa heater brand name and model number are on a label on the side of the heater. The spa heater is located behind a removable panel on the front of the spa. Read the owner's manual for instructions on turning off power to the spa before accessing the spa heater. This recall only includes spas installed in 220-volt applications.

Sold on

Independent spa dealers nationwide sold spas with these heaters from January 1997 through January 2001. The price for these spas is between $4,000 and $9,000.

Contact the company

Consumers who have not been contacted should immediately call Watkins, the firm now responsible for TruHeat and this recall, at (800) 999-4688 between 8 a.m. and 8 p.m. ET.

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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