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CPSC, Compaq Announce Recall of Notebook Computer Battery Packs

U.S. CPSCFireOct 27, 2000
Recalled Battery pack used with Compaq Armada notebook computer
Recalled Battery pack used with Compaq Armada notebook computer

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

These battery packs can short circuit, causing them to overheat, release smoke and possibly catch fire.

Remedy

Consumers should immediately stop using these battery packs and contact Compaq to learn how to discharge them and return them. Consumers with the recalled batteries will receive two free battery packs for each recalled battery pack they return.

Incidents & injuries

Compaq has received one report of a battery pack overheating, and damaging the notebook computer. No injuries were reported.

Product description

The recalled battery packs were sold with Compaq's Armada E500 and V300 notebook computers. Writing on the batteries include "Compaq" and "Assembled in Taiwan." The battery pack can be identified by a date code and serial number on the white label to the right of the battery connector. Date code TCGK with a serial number from 00001 to 10500, 20001 to 21800, and 40001 to 83100, or Date code TCHK with a serial number from 40001 to 44700

Sold on

Compaq dealers sold these battery packs worldwide with notebook computers and separately, from June 2000 through July 2000. The notebook computers sold for between $1,800 and $3,800, and the individual batteries sold for about $165.

Contact the company

For more information, call Compaq at (800) 889-7613 between 7 a.m. and 7 p.m. CT Monday through Friday.

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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