Skip to content

CPSC, Next Level Communications Announce Recall of Power Supply for Computer Modems

U.S. CPSCBurnsDec 17, 2001
Recalled PowDec Power Supply
Recalled PowDec Power Supply

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

The power supply has an internal electrical component that could overheat and melt or deform the plastic housing, posing a thermal burn hazard.

Remedy

Consumers with a recalled power supply should immediately stop using the power supply and contact Next Level Communications to request a replacement power supply.

Incidents & injuries

There have been 8 reports of these power supplies overheating and causing melted or damaged enclosures. No injuries have been reported.

Product description

These power supplies are used with Next Level ADSL/VDSL ETHERset (modem) units, which provide high-speed internet access. They have a black plastic housing and are 2.5 inches wide, 2.75 inches high, and 1.5 inches deep. The name "PowDec" and the model "WP12303N" are located on a label on the back of the housing. The recalled power supplies were provided for use with Next Level ADSL/VDSL ETHERset part numbers: 750-00097 A,B&C and 750-00526 A&B.

Sold on

ADSL/VDSL ETHERsets with a recalled power supply were sold nationwide, from February 1999 to May 2001, for a suggested retail price between $225 and $250.

Contact the company

Consumers may contact Next Level Communications toll-free at (888) 653-8353 8:00 am to 5:00 pm PT, Monday to Friday.

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

Recent alerts in this category

See all →