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CPSC, OnQ Technologies Announce Recall of Telephone Line-Sharing Devices

U.S. CPSCInjuriesSep 10, 2003
Recalled "OnQ" Telephone Line-Sharing Device
Recalled "OnQ" Telephone Line-Sharing Device

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

A security system connected to this device could be prevented from notifying emergency personnel of a hazard. The delay could cause consumers to suffer injuries.

Remedy

Consumers should contact OnQ to receive a free replacement of the telephone line-sharing device.

Incidents & injuries

None reported.

Product description

The recalled units are labeled "OnQ" and "1x8 ENHANCED TELECOM w/SURGE." The devices are professionally installed as part of a telephone line-sharing system in homes. One of the slots on the device is labeled, "SECURITY." The security line should get priority in an emergency. Part number 364551-01, written on the product label, and a date code (DC) of "2303" (meaning the 23rd week of 2003) or earlier are included in the recall. The date code is located on the edge of the device, above the mounting tabs.

Sold on

Distributors of electrical devices and sold by professional installers nationwide and in Canada, between November 2002 and June 2003, for about $80.

Contact the company

Call OnQ at (800) 321-2343 between 8 a.m. and 7 p.m. ET Monday through Friday, or go to the firm's website at www.onqtech.com

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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