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CPSC, Sony Electronics Inc. Announce Recall of Certain VAIO Notebook Computers

U.S. CPSCElectric shockSep 25, 2003
Recalled Sony VAIO notebook computer
Recalled Sony VAIO notebook computer

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

Users could receive a mild electric shock, when the recalled computers are connected to a phone line and the phone rings.

Remedy

Consumers with VAIO notebooks included in the recall should disconnect their modem from the phone line immediately, and contact Sony to arrange for a free repair. Sony also will extend the current limited warranty for repaired products to 2 years from date of original purchase.

Incidents & injuries

None reported.

Product description

Only Sony VAIO notebook computers with model numbers PCG-FRV25 or PCG-FRV27 sold from June through July 2003 are part of the recall. These computers will have slow modem speeds, generally below 24K, while using the notebook's AC adapter. Consumers unsure of their modem speed can check it at the Sony PC support Web site: www.sony.com/pcsupport. Sony previously announced this recall on July 10, 2003

Sold on

Electronic and computer stores nationwide, from June 2003 through July 2003, for about $1,500.

Contact the company

Call Sony at (800) 880-9743 anytime or visit their website at www.sony.com/pcsupport

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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