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CPSC, Carrier Commercial Refrigeration, Inc. Announce Recall of Grocery Frozen Food Case Heaters

U.S. CPSCInjuriesJun 16, 2004
Recalled Frozen Food Case Heater
Recalled Frozen Food Case Heater
Recalled Frozen Food Case Heater
Recalled Frozen Food Case Heater

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

Moisture building up pressure inside the defrost heater can cause it to forcefully eject from the frozen food case, possibly injuring bystanders.

Remedy

Tyler will replace the recalled defrost heater with a Cal-rod hairpin style heater in all wide island frozen food and ice cream end cap cases.

Incidents & injuries

Carrier Commercial Refrigeration Inc. has reports of four incidents where the defrost heater forcefully ejected and, in two instances, the defrost heater penetrated through the end of the frozen food case. In one incident, a consumer's leg was broken.

Product description

The recalled defrost heater was used in Tyler's "wide island" frozen food end cap cases in grocery stores. The recalled defrost heaters (which are not visible to consumers) are Electro-Heat Defrost Heater Model 51957100. The Tyler wide island frozen food end cap cases with the recalled heaters are models NCE, NFE, NGE, NCGE, NFJEA, NCJEA, NCJGEA and NFJGEA. The model and serial number is located on the data plate, which is on the front inner panel of the case.

Sold on

Grocery stores nationwide use these wide island frozen food end cap cases with defrost heaters to display food items. The cases with heaters were sold by Tyler Refrigeration, from the mid-1970s to the present.

Contact the company

For more information, contact Tyler's toll-free number at (800) 992-3744 x804 between 8 a.m. and 5 p.m. ET Monday through Friday.

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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