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CPSC, SecureAlert Announce Recall of Safety and Security Phones

U.S. CPSCInjuriesNov 18, 2003
Recalled GPS2000 MobilePAL+GPS Safety and Security Phone
Recalled GPS2000 MobilePAL+GPS Safety and Security Phone
Recalled GPS2000 MobilePAL+GPS Safety and Security Phone
Recalled GPS2000 MobilePAL+GPS Safety and Security Phone

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

Using the test button can result in the battery being drained without the user's knowledge. Without battery power, the phone is unable to call for assistance in an emergency.

Remedy

Call SecureAlert to arrange a free replacement. SecureAlert is directly contacting owners of these products. Until the replacement phone is received, consumers should refrain from using the test button on their recalled phone.

Incidents & injuries

SecureAlert has received 10 reports of batteries being exhausted as a result of this problem. No injuries have been reported.

Product description

This recall involves GPS2000 MobilePAL+GPS units with serial numbers between 08810948 and 08813447, which can be found on a label in the battery compartment. They are white phones with a red "call" button and a gray "test" button that notifies an emergency call center and can track callers using the Global Positioning System (GPS). "MobilePal+GPS" is written on the front of the phones.

Sold on

SecureAlert and private security dealers nationwide, from May 2003 through July 2003.

Contact the company

Call SecureAlert toll-free at (800) 584-4176 between 8 a.m. and 4 p.m. Monday through Friday (MT).

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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