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CPSC, Heat & Glo Announce Recall of Gas Fireplaces

U.S. CPSCFireBurnsCutsApr 27, 2005
Recalled Gas Fireplace
Recalled Gas Fireplace
Recalled Gas Fireplace
Recalled Gas Fireplace

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

Gas in the fireplace can accumulate prior to burner ignition. When ignition takes place, it can cause the glass window to shatter and create a risk of burns or lacerations from broken glass.

Remedy

Consumers should stop using the fireplaces immediately and contact Heat & Glo to make arrangements for a free repair. To be sure that no one uses the fireplace by mistake, consumers should shut off the gas supply to the fireplace by removing the lower grille on the fireplace and turning off the ball valve (red lever) on the gas supply line.

Incidents & injuries

Heat & Glo has received 21 reports of shattered glass, including four minor injuries.

Product description

The recall involves all HEAT-N-GLO® Gem 36 and Gem 42 direct vent gas fireplaces. The model number is located on the rating plate inside the unit on the base pan in front of the gas control. The rating plate can be accessed by removing the lower grille on the fireplace. This recall also includes Gem 36 fireplaces that recently received a replacement burner assembly.

Sold on

Dealers and distributors of Hearth products nationwide sold the fireplace, from July 2002 through April 2005, for between $2,380 and $2,700.

Contact the company

For assistance in turning off the gas and arranging for a free repair, contact Heat & Glo at (800) 215-5152 between 8 a.m. and 10 p.m. CT Monday through Friday or log on to the firm's online registration page at www.gem3642.com or www.heatnglo.com

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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