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CPSC, Philips PC Peripherals Announce Recall of Hewlett-Packard Company L2035 Flat Panel Monitors

U.S. CPSCElectric shockJan 14, 2005
Recalled Computer Monitor
Recalled Computer Monitor

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

A ground clip inside the back plastic panel of these monitors can be incorrectly installed, posing a risk of electrical shock to consumers.

Remedy

Consumers should unplug the monitor and either use a different computer to go to the recall Web site or contact the HP L2035 Recall Helpdesk for instructions on how to determine if their monitor is affected by this recall program. If affected, consumers will receive instructions for getting their monitor tested and repaired or replaced at no cost.

Incidents & injuries

Philips has received one report of a consumer receiving an electrical shock from one of these monitors. The consumer was not injured.

Product description

The recall involves only the HP L2035 Flat Panel Monitor with serial numbers ranging from CNP352Y001 to CNP423Y1HS. The model number is displayed at the bottom, center of the monitor's bezel, just above the control buttons. The recalled monitors were produced from December 2003 through June 2, 2004.

Sold on

The recalled monitors were sold by HP, from February, 2003 through October, 2004, at retail for about $900.

Contact the company

For more information, contact the recall Web site at www.l2035recall.com or the HP L2035 Recall Helpdesk at (800) 254-2280 between 8 a.m and 9 p.m. ET Monday to Friday and between 10 a.m. and 5 p.m. ET Saturday. Consumers also can write to Philips at North America Quality and Customer Care Manager, Philips PC Peripherals, Holly Sugar Boulevard, 2 North Cascade Ave, Suite 200, Colorado Springs, CO 80903.

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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