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Gateway Inc. Recalls Notebook Computer Batteries Due to Fire Hazard

U.S. CPSCFireJun 19, 2007
Recalled Gateway Lithium-Ion Battery Pack
Recalled Gateway Lithium-Ion Battery Pack
Recalled Gateway Lithium-Ion Battery Pack Label
Recalled Gateway Lithium-Ion Battery Pack Label

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

These lithium-ion battery packs can overheat, which could pose a fire hazard to consumers. This is not an internal battery cell defect.

Remedy

Consumers should stop using these recalled batteries immediately and contact Gateway to receive a replacement battery. Consumers can continue to use the notebook computers safely by turning the system off, removing the battery pack, and using the AC adapter and power cord to power the system until the replacement battery is received.

Incidents & injuries

Gateway has received four reports of battery packs overheating, including minor property damage. No injuries have been reported.

Product description

The recalled battery packs were shipped as the primary or spare battery pack for some Gateway 400VTX and 450ROG series notebooks, and are identified by part numbers: 6500760 or 6500761. The part number and "made by SMP" are printed on a label on the underside of the battery pack.

Sold on

Gateway's professional and direct distributors and Gateway Country stores nationwide from May 2003 through August 2003. The computers with these batteries sold for between $1,200 and $2,400 and individual batteries sold for between $60 and $90.

Contact the company

For additional information, contact Gateway at (800) 292-6813 between 7 a.m. and 10 p.m. CT seven days a week or visit the company's Web site at www.gateway.com/battery

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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