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Cricket EZ Cell Phones Recalled; Audio Problem Interferes with Emergency 911 Calls

U.S. CPSCInjuriesMay 20, 2008
Recalled Cellular Phone
Recalled Cellular Phone

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

A software problem with the cell phones causes audio problems with 911 calls. When a call is connected to 911, the operator may not hear the caller or the caller may not hear the 911 operator.

Remedy

Consumers should immediately return their phone to Cricket for a free software repair. Cricket is directly contacting consumers who purchased these cell phones to alert them to the recall.

Incidents & injuries

Cricket has received two reports of the audio not working properly when a consumer placed a call to 911. No injuries were reported.

Product description

This recall involves the "Cricket EZ" cellular phone. The cell phones are small, black and silver bar-style. "Cricket" is printed on top of the phone above the display panel. Model number "CRKJ88BKIT" is located on a label inside the battery compartment behind the battery. Units that have a model number that ends with a "B" ("CRKJ88BKITB"), units that have a green dot on the inside label, and units that were sold after March 2008 are not included in this recall.

Sold on

Cricket stores and independent dealers nationwide from February 2008 through March 2008 for about $90.

Contact the company

For additional information, contact Cricket toll-free at (866) 441-1577 between 6 a.m. and 10:30 p.m. MT Monday through Saturday, and between 7 a.m. and 10:30 a.m. MT on Sunday, or visit the firm's Web site at www.mycricket.com

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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