Skip to content

DYMO Recalls Power Adapters Sold with DYMO Printers Due to Burn Hazard

U.S. CPSCBurnsOct 30, 2008
Recalled power adapter
Recalled power adapter
Power adapter with "RoHS" symbol not included in this recall
Power adapter with "RoHS" symbol not included in this recall

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

The power adapters can fail, causing the printer to overheat. This can pose a burn hazard to consumers.

Remedy

Consumers should immediately unplug the recalled power adapter from the wall socket and from their printer and contact the firm to receive a free replacement external power adapter kit.

Incidents & injuries

DYMO has received 11 reports of printers overheating and emitting smoke and/or a burnt smell. No injuries have been reported.

Product description

This recall involves the external power adapters sold with the following DYMO LabelWriter® 400 series printers: DYMO LabelWriter 400, DYMO LabelWriter 400 Turbo, DYMO LabelWriter Twin Turbo, DYMO LabelWriter Duo and DYMO Desktop Mailing Solution with housing date codes 2407, 2507, 2607 or 2707. The date code is printed on the plastic housing of the adapter. Power adapters with "RoHS" printed on the top right of the product label are not included in this recall.

Sold on

Office supply stores, discount retailers, and various specialty retailers nationwide from September 2007 through October 2008 for between $100 and $250.

Contact the company

For additional information, contact DYMO toll-free at (888) 658-3904 between 9 a.m. and 8 p.m. ET or visit the firm's Web site at www.dymo.com or http://global.dymo.com/poweradapter

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

Recent alerts in this category

See all →