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Certain LG 830 "Spyder" Cell Phones Recalled For Upgrade Due to Dropped Connection or Poor Connection on Emergency 911 Calls

U.S. CPSCInjuriesFeb 27, 2009
Recalled Cell Phone
Recalled Cell Phone

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

The recalled phones can have difficulty sustaining a connection or have poor voice quality on calls to emergency 911.

Remedy

Consumers have been or are being contacted by their wireless carrier or LG Electronics MobileComm to schedule a free software upgrade. Please contact your wireless carrier if you have not been contacted yet.

Incidents & injuries

The firm has received one report of a motorist in a disabled car who was able to dial 911, but the call was dropped because the network had difficulty establishing a GPS lock on the phone. No injuries have been reported.

Product description

The recall involves LG 830 "Spyder" touch-screen slider cell phones with software versions T83LGV03 and T83LGV04, which were sold for use with the following regional wireless carriers: Cellular South, Cellcom, Bluegrass Cellular, Centennial de Puerto Rico, Appalachian Wireless, Illinois Valley Cellular, Northwest Missouri Cellular, Inland Cellular, Leaco, Golden State Cellular, Thumb Cellular, Silver Star Communications, and Nex-Tech Wireless. The cell phone model number can be found underneath the battery. The software version can be verified by going into the menu of the cell phone, selecting "Settings" then "Phone Information" then "Version." No other LG cell phones, software versions or wireless carriers are included in this recall.

Sold on

Various cellular dealers in Alabama, Alaska, Idaho, Kentucky, Mississippi, Puerto Rico, Tennessee, Washington State and Wisconsin from September 2008 through November 2008 for about $200.

Contact the company

For additional information, contact your wireless carrier or LG Electronics MobileComm at (800) 793-8896 between 9 a.m. and 5 p.m. PT Monday through Friday, or visit the firm's Web site at http://mobilephones.com

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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