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Honeywell International Recalls Vista Security System Control Panels Due to Failure of Panic Feature

U.S. CPSCInjuriesApr 7, 2009
Recalled Security System Control Panel
Recalled Security System Control Panel

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

Security systems programmed with a wireless silent panic feature can fail to operate properly the first time the panic button is pressed on the remote transmitter. If the panic button is pressed only once, this can unexpectedly leave residents without a triggered alarm during an emergency.

Remedy

Honeywell International is contacting dealers directly and is providing free replacement software to consumers.

Incidents & injuries

None reported.

Product description

This recall involves the following models of the "Vista Residential" series control panels: Vista-21iP, Vista-21iPSIA, FA168C-GP, 320P1, and GAV20P. Only panels with certain date codes are subject to the recall. The control panel is the main portion of the security system (not the keypad) typically located in an inconspicuous place in the home such as the basement, garage or closet.

Sold on

Security and alarm dealers nationwide from October 2007 through January 2009 for about $100.

Contact the company

For additional information, contact Honeywell at (800) 645-7492 between 8 a.m. and 9 p.m. ET Monday through Friday, or visit the firm's Web site at www.security.honeywell.com

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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