Skip to content

XO FOUR Stealth Gaming Headsets Recalled By Turtle Beach Due to Risk of Exposure to Mold

U.S. CPSCMicrobiologicalSold on AmazonSold on WalmartSold on TargetSold on Best BuyOct 20, 2015
Ear Force® XO FOUR Stealth gaming headset
Ear Force® XO FOUR Stealth gaming headset
Ear Force® XO FOUR Stealth gaming headset marketed for use with Xbox One systems
Ear Force® XO FOUR Stealth gaming headset marketed for use with Xbox One systems
Recalled units have a 13-character alphanumeric serial number that includes C16 through C25 and do not have a green dot under the windscreen of the microphone.
Recalled units have a 13-character alphanumeric serial number that includes C16 through C25 and do not have a green dot under the windscreen of the microphone.

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

Mold spores were found on the headsets, posing a risk of respiratory or other infections in individuals with chronic health problems.

Remedy

Consumers should immediately place the recalled headset into a plastic bag with the original box and any components, tie or tape the bag closed, and contact Turtle Beach for instructions on how to return the product for a free replacement gaming headset.

Replace

Incidents & injuries

Turtle Beach has received six reports of mold on the headsets. No injuries have been reported.

Product description

This recall involves 2015 Ear Force XO FOUR Stealth gaming headsets. They are multi-use but marketed for use with Xbox One gaming systems. The headsets are black with green trim and have soft ear-cups, an audio controller and a removable microphone. They are packaged with an audio adapter. Recalled units have a 13-character alphanumeric serial number that includes C16 through C25 and do not have a green dot under the windscreen of the microphone. The serial number is printed on the inside of the headband of the headset and on the bottom flap of the box.

Sold on

Best Buy, GameStop, Target and Walmart nationwide and online at Amazon.com from June 2015 to September 2015 for about $100.

Contact the company

Turtle Beach toll-free at 855-868-4832 from 9 a.m. to 5 p.m. ET Monday through Friday or online at www.turtlebeach.com and click on the recall link on the homepage for more information.

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

Recent alerts in this category

See all →