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Rheem Recalls to Repair Water Heaters Due to Fire and Burn Hazards; Sold Exclusively at Home Depot

U.S. CPSCFireBurnsSold on The Home DepotMay 26, 2016
Recalled Rheem brand Performance Platinum electric water heater.
Recalled Rheem brand Performance Platinum electric water heater.
The rating plate is located near the bottom of the unit.
The rating plate is located near the bottom of the unit.
The rating plate shows the model number, date of manufacture and serial number.
The rating plate shows the model number, date of manufacture and serial number.
The Performance Platinum Rheem logo decal is on the front above the thermostat control panel.
The Performance Platinum Rheem logo decal is on the front above the thermostat control panel.

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

The control panel on the water heaters can overheat, posing fire and burn hazards.

Remedy

Consumers should immediately turn off and stop using the recalled water heaters. Consumers should contact Rheem to request a free repair by a Rheem field technician.

Repair

Incidents & injuries

The firm has received 296 reports of control panels overheating, including one report of a fire which resulted in $5,800 in property damage. No injuries have been reported.

Product description

This recall involves Rheem brand "Performance Platinum" electric water heaters in 40, 50 and 80 gallon capacities. The recalled water heaters are gray and have the "Performance Platinum" Rheem logo decal on the front above the thermostat control panel. The water heaters have a rating plate near the bottom of the unit with the model number, date of manufacture and serial number. Recalled water heaters have the following model number and have a serial number within the following ranges: Model Number Serial Number Ranges Date Code XE40M12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX 01Jan2014 - 21Dec2014 30Jan2015 03Mar2015 - 13Apr2015 XE50M12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX 01Jan2014 - 21Dec2014 30Jan2015 03Mar2015 - 13Apr2015 XE50T12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX 1Jan2014 - 21Dec2014 XE80T12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX 1Jan2014 - 21Dec2014

Sold on

The Home Depot stores nationwide and online from January 2014 through April 2016 for between $450 and $720.

Contact the company

Rheem toll-free at 866-369- 4786 from 7 a.m. to 7 p.m. CT Monday through Saturday and from 8 a.m. to 3:30 p.m. CT on Sunday or online at www.rheem.com and click on Recall Information for more information.

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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