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Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards

U.S. CPSCFireBurnsSold on AmazonSold on Best BuySep 20, 2016
Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs
Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs
Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs
Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs
HEOS, the model and serial numbers are located on bottom of base
HEOS, the model and serial numbers are located on bottom of base
HEOS Go Pack with speaker.
HEOS Go Pack with speaker.

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

The battery can overheat, posing a fire and burn hazards

Remedy

Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.

Replace

Incidents & injuries

None reported

Product description

This recall involves Denon's HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled.

Sold on

Best Buy (Magnolia), Brookstone and online at BestBuy.com and Amazon.com from May 2015 through June 2016 for about $100.

Contact the company

Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on "Product Recall Information" at the bottom of the page.

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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