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Zebra Technologies Recalls Power Supply Units for Thermal Printers Due to Fire Hazard

U.S. CPSCFireDec 20, 2016
Power supply unit
Power supply unit
PSU 808099-001 used with GK420 D/T, GT800 Series, and ZP455 Printers
PSU 808099-001 used with GK420 D/T, GT800 Series, and ZP455 Printers
PSU 808101-001 used with GX420 D/T, GX430 D/T, ZXP3 Printers
PSU 808101-001 used with GX420 D/T, GX430 D/T, ZXP3 Printers
PSU 808099-002 used with P100 Series Printers
PSU 808099-002 used with P100 Series Printers
PSU 808099-003 used with HC100 Printers
PSU 808099-003 used with HC100 Printers
The part number is printed under the bar code at the top of the box.
The part number is printed under the bar code at the top of the box.

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

The power supply units can degrade and corrode over time when exposed to moisture and overheat, posing a fire hazard.

Remedy

Printer owners should immediately stop using the recalled power supply units and contact Zebra for a free replacement power supply.

Replace

Incidents & injuries

The firm has received three reports of the power supply units overheating or catching fire, including a fire that spread from the connector to the printer, damaging the printer and surrounding work space. No injuries have been reported.

Product description

This recall involves power supply units that serve as the power source for models of Zebra brand thermal industrial printers used to make bar codes and other commercial labels. The power supply units were either sold as after-market kits or included with the sale of the following models of Zebra brand printers: G-Series (GK420D/T, GX420D/T, GX430D/T), GT Series (GT800, GT810, GT820, GT830), ZP455, HC100, P1XX Series (P100, P110, P120), and ZXP3. The Zebra logo or FSP North America logo, date code and part number are printed on the power supply. Date codes between 1039XX through 1052XX and 1101XX through 1152XX are included in the recall for the following power supply units: Printer Model Zebra Power Supply Unit Part Number Power Supply Unit Type GK420d 808099-001 70W Brick GK420t 808099-001 70W Brick GX420d 808101-001 100W Brick GX420t 808101-001 100W Brick GX430d 808101-001 100W Brick GX430t 808101-001 100W Brick GT800 808099-001 70W Brick GT810 808099-001 70W Brick GT820 808099-001 70W Brick GT830 808099-001 70W Brick HC100 808099-003 70W Brick (Medical Brick) P1XX 808099-002 70W Brick ZXP3 808101-001 100W Brick

Sold on

Direct sales from Zebra and through Zebra distributors and resellers, including BlueStar Inc., Ingram Micro Data Capture Point of Sale Division, ScanSource and Wynit Distribution LLC, to businesses, hospitals and end-users nationwide from July 2010 through June 2012 for between $400 and $4,750 with Zebra printers and for about $11 as an aftermarket accessory.

Contact the company

Zebra at 800-658-3795 any time Monday through Friday, email [email protected] or online at www.zebra.com and click on "Power Supply Recall" for more information.

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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