Skip to content

myStromer Recalls Electric Bicycles Due to Crash and Injury Hazards (Recall Alert)

U.S. CPSCInjuriesMar 19, 2019
Recalled Stromer ST5 e-bike
Recalled Stromer ST5 e-bike
VIN location
VIN location

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

The bicycle stem can break, posing crash and injury hazards to the rider.

Remedy

Consumers should immediately stop using the recalled bicycle and take it to an authorized Stromer dealer for a free repair. myStromer is contacting all known purchasers directly.

Repair

Incidents & injuries

myStromer has received one report of a stem breaking. No injuries have been reported.

Product description

This recall involves all Stromer ST5 pedal-assist electric bicycles. They were sold in a black or gray aluminum frame. The e-bikes have hydraulic disc brakes, an integrated lithium battery located inside the down tube, a motor on the rear hub and a three-button switch on the handlebars. Stromer is printed on the top tube of the bicycle frame and on the seat and chain guard. ST5 is printed on the downtube. Vehicle Identification Number (VIN) TBNST5S700SJA0001 through TBNST5S700SKF0065 is etched on the bottom of the right-side chainstay.

Sold on

Stromer authorized dealers nationwide from April 2018 through February 2019 for about $10,000.

Contact the company

myStromer at 800-819-4262 from 9 a.m. to 5 p.m. PT Monday through Friday, 9 a.m. to 5 p.m. PT Saturday and Sunday, email at [email protected] or online www.stromerbike.com and click on Recalls for more information

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

Recent alerts in this category

See all →