Skip to content

WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards

U.S. CPSCInjuriesSep 9, 2020
Recalled WHILL Model Ci
Recalled WHILL Model Ci
Location of the control pad subassembly on the recalled product
Location of the control pad subassembly on the recalled product
Location of the serial number on the recalled product
Location of the serial number on the recalled product

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.

Remedy

Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.

Replace

Incidents & injuries

There have been 15 reports of device malfunctions. No injuries have been reported.

Product description

This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.

Sold on

Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500.

Contact the company

WHILL toll-free at 844-699-4455, email at [email protected] or online at https://whill.us/ and click on “Contact” and then “Support” for more information.

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

Recent alerts in this category

See all →