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Velux New Generation Glass Rooflights — electric shock risk

UK OPSSHigh riskElectric shockMay 30, 2023
Photo from the official notice: Velux New Generation Glass Rooflights — electric shock risk

Photos from the official notice: UK Office for Product Safety and Standards (GOV.UK) · image rights

Hazard

The product presents a high risk of electric shock as under particular circumstances, the design of the product can allow condensation to accumulate in the part of the window where the transformer and actuator are mounted. This can cause metal parts of the flat roof window, such as the chain, reset button and rain sensor, to become live. A person may touch part of the product at a high voltage and receive an electric shock or be electrocuted. The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.

Remedy

Velux have implemented two service solutions to address the safety risk. Owners are advised to refrain from any physical contact with the window itself and must contact Velux to arrange for a service technician to inspect the flat roof window. For further information, access the Velux website at: https://www.velux.co.uk/get-started/electrical-flat-roof-window-warning .

Product recall

Measures taken

  • Recall of product from end users

Product description

Mains-powered, remote-controlled flat roof window.

What should I do?

If you own this product, stop using it and follow the corrective action above: contact the retailer or supplier for a repair, replacement or refund. This notice was published by the UK Office for Product Safety and Standards.

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