woom Children's Bicycles and Balance Bikes — falls risk

Hazard

The products have been identified as presenting a risk of injuries as it is possible for the stems to become loose or detach, which can cause the user to fall. The products do not meet the requirements of the General Product Safety Regulations 2005.

Remedy

Consumers have been contacted by woom and/or the distributors of the products to warn them of the risks. Consumers will be provided with information directly on how to obtain a stem kit and instructions on how to repair the affected stems. Alternatively, consumers can take their product to any bicycle shop to have the stem inspected/serviced by a bicycle mechanic. Consumers are advised to retain their receipt and they will be reimbursed for this service up to the value of £20. The bicycle stem needs to be maintained over time (by the bike’s owner or a mechanic), just like any other bicycle component. Consumers in the UK must use the following email address to contact woom to arrange the delivery of their repair kit, or a repair at a dealer, if they have not yet been contacted: [email protected].

Product recall

Measures taken

• Recall of product from end users

Product description

Seven models of woom children’s bicycles and balance bikes, designed for children aged 18 months to 14 years. The affected stem can be identified by the single silver screw.