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Ridstar E-Bikes Q20-Plus, Q20-Mini, E26 Pro and Chargers — fire risk

UK OPSSSerious riskFireJun 17, 2025
Photo from the official notice: Ridstar E-Bikes Q20-Plus, Q20-Mini, E26 Pro and Chargers — fire risk
Photo from the official notice: Ridstar E-Bikes Q20-Plus, Q20-Mini, E26 Pro and Chargers — fire risk

Photos from the official notice: UK Office for Product Safety and Standards (GOV.UK) · image rights

Hazard

The product presents a serious risk of fire as the charger has poor quality soldering, and the transformer does not meet the minimum requirements for creepage and clearance distances. The plug also does not meet the dimensional requirements of BS 1363 because the distance from the live pin to the outside edge is too small. If the product was left plugged in overnight, the charger and plug could overheat, causing a fire. The products do not meet the requirements of the Supply of Machinery (Safety) Regulations 2008 or the Plugs & Sockets etc. (Safety) Regulations 1994.

Remedy

The import has been rejected at the border.

Product safety report

Measures taken

  • Import rejected at border

Product description

A lithium-ion battery-powered bike with wall plug charger.

What should I do?

If you own this product, stop using it and follow the corrective action above: contact the retailer or supplier for a repair, replacement or refund. This notice was published by the UK Office for Product Safety and Standards.

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