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CPSC, Andersen Corporation Announce Recall of Window Latches

U.S. CPSCInjuriesSep 13, 2001
Diagram of Recalled Window Latch
Diagram of Recalled Window Latch

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

The latches on the lower sash of the window can unexpectedly open, posing a potential injury hazard to consumers who can be struck by the window or by shattered glass.

Remedy

Consumers should immediately ensure that the latches are in the closed position. Consumers should call the Andersen WindowCare® Solution Center to schedule a free in-home repair with an Andersen service technician. Parents should ensure that children do not operate the window until the latches have been replaced.

Incidents & injuries

Andersen has received 11 reports of the latches unexpectedly opening. There have been no reports of injuries.

Product description

This recall involves only the tilt latches on the lower sash of the Andersen 200 Series Tilt-Wash Double-Hung Window. This window has the Andersen "A/W" logo etched into the lower right corner of the glass (A), has a latch on both sides of the top of the lower sash (B), and has a product label on the inside of the upper left corner of the window frame (C). This recall does not apply to Andersen® Builder's Select™ or any other Andersen® products.

Sold on

The majority of windows were installed by home builders in the construction of new homes. Independent dealers and home centers nationwide also sold these windows to contractors between May 2000 through August 2001.

Contact the company

Consumers may call the Andersen WindowCare® Solution Center toll-free at (888) 888-7020 between 7 a.m. and 7 p.m. CT Monday to Friday or 8 a.m. to 4 p.m. CT on Saturday. Consumers also can log-on to the Andersen website at www.andersenwindows.com

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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