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CPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transporters

U.S. CPSCFallsSep 26, 2003
Recalled Segway HT i167
Recalled Segway HT i167
Recalled Segway HT p133
Recalled Segway HT p133
Recalled Segway HT e167
Recalled Segway HT e167

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, encounters an obstacle or continues to ride, after receiving a low-battery alert.

Remedy

Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products. Riders are reminded that, even after the software upgrade, appropriate operating techniques, as described in Segway HT user materials, are essential to safety.

Incidents & injuries

Segway LLC has received three reports of falls that may be related to this condition, including one report of a consumer who sustained a head injury requiring stitches.

Product description

This recall involves all Segway HT i167 ("i Series") models sold to consumers. In addition, Segway LLC is including all e167 ("e Series") and i167 models sold to commercial users, and all p133 ("p Series") models sold to consumers in test markets.

Sold on

Directly by Segway LLC and through certain dealers and resellers, from March 2002 through September 2003. Segway HTs have also been made available to the public by authorized rental agents.

Contact the company

Call Segway LLC toll-free at 877-889-9020 between 8 am and 8 pm Monday through Friday (ET).

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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