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Segway Inc. Announces Recall to Repair Segway® Personal Transporters

U.S. CPSCFallsSep 14, 2006
Recalled Segway Personal Transporters
Recalled Segway Personal Transporters

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

The personal transporter can unexpectedly apply reverse torque to the wheels, which can cause a rider to fall. This can occur when the device is tilted back by the Speed Limiter and the rider comes off and then back onto the device within a short period of time.

Remedy

Consumers should stop using the Segway PT immediately and contact the company to receive a free software upgrade.

Incidents & injuries

Segway Inc. has received six reports of the personal transporter not operating properly, resulting in injuries to the head and wrist of users.

Product description

This recall involves all Segway PT i167, i170 and i180 ("i Series") models, the p133 ("p Series"), XT ("cross-terrain transporter"), GT ("golf transporter") and i2 models. These units were sold to consumers and commercial customers. All e167 ("e Series") models, which were sold to commercial users, also are included in this recall. No other models are involved in this recall. The name, "Segway", appears on the front bumper and/or on the handlebars of the personal transporter.

Sold on

Segway authorized dealers and distributors, directly from Segway Inc., and by certain resellers from March 2002 through mid-September 2006 for prices ranging from $4,000 to $5,500.

Contact the company

Call Segway Inc. at (800) 750-6557 between 8 a.m. and 6 p.m. ET Monday through Friday, or visit www.segway.com. Segway Inc. and Segway authorized dealers and distributors are directly notifying owners of these products.

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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