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CPSC, Tristar Products Inc. Announce Recall of Revised Design Steam Cleaner

U.S. CPSCBurnsMar 9, 2004
Recalled Steam Buggy Deluxe
Recalled Steam Buggy Deluxe

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

Hot water and steam can escape from the steam cleaner's handle and inner hose, posing a burn hazard to consumers.

Remedy

Consumers who experience a burst hose should stop using the steam cleaner and contact Tristar for information on how to return the product for a replacement or refund.

Incidents & injuries

The firm has received about 20 reports of hot water and steam escaping from the steam cleaner, including eight reports of scald injuries to the hands and arms.

Product description

The recalled steam cleaner is blue plastic and measures about 12 inches long and 8 inches high. The 5.5-foot steam hose connects to the water reservoir and is sold with various cleaning attachments. Prior Recall: In March 2002, CPSC and Tristar recalled the Steam Buggy Deluxe to repair the internal hose connection. This recall only includes the revised design steam buggys, and not the units in the earlier recall.

Sold on

HSN LLP (Home Shopping Network), from June 2002 through September 2002, for about $129. Also, shipped as replacement units to consumers in the earlier recall, between April and September 2002.

Contact the company

Call Tristar customer service at (973) 287-5100 between 9:00 a.m. and 7:00 p.m. ET Monday through Friday and between 9:00 a.m. and 5:00 p.m. Saturday. Consumers can also e-mail the firm at [email protected]

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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