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Comverge Recalls Communication Module Inside TXU Energy Thermostats Due to Risk of Fire Hazard

U.S. CPSCFireJun 17, 2010
Recalled Programmable thermostat with communication module indicated
Recalled Programmable thermostat with communication module indicated
Recalled Programmable thermostat showing serial number location
Recalled Programmable thermostat showing serial number location

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

The communication module in the thermostat can overheat, posing a risk of fire hazard.

Remedy

Consumers should contact Comverge for a replacement communication module. The company will install a new communication module for consumers free of charge. Consumers should not attempt to disable or replace the communication module. Comverge is directly contacting consumers who own the recalled communication module.

Incidents & injuries

Comverge is aware of 13 incidents of the communication module overheating and damaging the thermostat, in at least two incidents there was minor smoke damage to the wall. Comverge has not received any reports of injuries.

Product description

This recall involves Comverge communication modules inside programmable thermostats sold by TXU Energy with a serial number between 1015857 and 1022518. The serial number can be found on the top of the thermostat's plastic housing. The thermostats have "TXU Energy" and "White Rodgers" printed on the front faceplate.

Sold on

TXU Energy to customers in North Texas

Contact the company

For more information, contact Comverge toll-free at (866) 277-7001 between 8 a.m. and 8 p.m. CT Monday through Friday or visit the firm's website at http://www.comverge.com/recall

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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