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Residential Elevators Recalls to Inspect Elevators Due to Impact Hazard (Recall Alert)

U.S. CPSCInjuriesMar 29, 2018
Operating panel inside the elevator cab identifying the manufacturer
Operating panel inside the elevator cab identifying the manufacturer
The door to the elevator generally matches all other doors in the home. The elevator gate may be open metal lattice or a solid folded sliding door.
The door to the elevator generally matches all other doors in the home. The elevator gate may be open metal lattice or a solid folded sliding door.
The door to the elevator generally matches all other doors in the home. The elevator gate may be open metal lattice or a solid folded sliding door.
The door to the elevator generally matches all other doors in the home. The elevator gate may be open metal lattice or a solid folded sliding door.
Recalled traction elevator
Recalled traction elevator

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

The elevator cab can rise unexpectedly to the top of the elevator shaft and abruptly stop, posing an impact hazard to consumers in the elevator cab.

Remedy

Consumers should immediately stop using the recalled elevators and contact Residential Elevators to schedule a free inspection and, where a replacement part is needed, a free repair. Elevators that have been inspected by the company since May 2017 do not require a new inspection. Residential Elevators is able to determine whether a residential elevator is included in the recall by the consumer's street address. The firm is contacting all known purchasers directly.

Repair

Incidents & injuries

The firm has received four reports of the elevator cab rising unexpectedly to the top of the shaft. No injuries have been reported.

Product description

This recall involves traction residential elevators with models LLT-952, LLT-953, LLT-954 and LLT-955 shipped and installed between January 2015 and April 2017. The recalled elevators are used in consumers' homes. "Residential Elevators" is printed on a label on the operating panel inside the elevator cab.

Sold on

Residential Elevators' dealers and home builders nationwide from January 2015 through April 2017 for between $18,000 and $50,000.

Contact the company

Residential Elevators toll-free at 877-943-4734 from 8 a.m. to 5 p.m. ET Monday through Friday, email at [email protected], or online at www.residentialelevators.com and click on “Recall Information” for more information.

Matching notices: same barcode or model

Other official notices (EU, U.S. or UK) with the same barcode, or the same brand and model number. Check the details: a match is a strong hint, not proof that it is the same product.

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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