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GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall Alert)

U.S. CPSCInjuriesSold on AmazonSold on WalmartSold on Best BuyAug 30, 2019
Recalled Lively Mobile Plus model GCR4
Recalled Lively Mobile Plus model GCR4
Photo of label on back of recalled device
Photo of label on back of recalled device

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

The call button can fail when pushed by the consumer in an emergency.

Remedy

Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.

Refund

Incidents & injuries

None reported.

Product description

This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have "GreatCall" printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer's neck for fall detection or clips onto a consumer's purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.

Sold on

Best Buy and Walmart stores nationwide and online at www.greatcall.com and www.amazon.com from April 2019 through May 2019 for between $25 and $50.

Contact the company

GreatCall at 800-359-1791 from 5 a.m. to 8 p.m. PT daily, email at [email protected] or online at www.greatcall.com and click on Product Support for more information.

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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