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Otis Elevator Company Recalls to Inspect Private Residence Elevators Due to Entrapment Hazard; Risk of Serious Injury or Death to Young Children

U.S. CPSCEntrapmentDec 17, 2020
Typical Private Residence Elevator with Exterior Landing (Hoistway) Door and Interior Elevator Car (Accordion) Door
Typical Private Residence Elevator with Exterior Landing (Hoistway) Door and Interior Elevator Car (Accordion) Door
Typical scenario depicting a child trapped between an exterior landing (hoistway) door and an interior elevator car door. The exterior door locks the child in the space between the doors when the elevator is called to another floor, putting the child at risk of being crushed or pinned by the elevator car.
Typical scenario depicting a child trapped between an exterior landing (hoistway) door and an interior elevator car door. The exterior door locks the child in the space between the doors when the elevator is called to another floor, putting the child at risk of being crushed or pinned by the elevator car.

Photos from the official notice: U.S. Consumer Product Safety Commission · image rights

Hazard

Children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate, and suffer serious injuries or death when the elevator is called to another floor.

Remedy

Consumers should disable or block children's access to any Otis or CemcoLift private residence elevator and contact Otis to schedule a free inspection and the installation of space guard(s), if necessary.

Repair

Incidents & injuries

Otis is aware of at least four incidents involving an Otis or CemcoLift private residence elevator that resulted in a crushed spine and abdomen, fractured hip, broken arm and feet, and bruising to the face and chest.

Product description

This recall involves Otis private residence elevators purchased before 2012 and CemcoLift private residence elevators purchased from 1999 to 2012. The elevators are used in consumers' homes.

Sold on

Otis private residence elevators and parts were sold to independent third-party contractors and, occasionally, directly to consumers through 2012. Otis sold CemcoLift private residence elevators and parts to independent third-party contractors, and occasionally, directly to consumers from approximately 1999 to 2012. Otis and CemcoLift private residence elevators cost approximately $20,000 to purchase and install.

Contact the company

Otis at 800-233-6847 from 8 a.m. to 5 p.m. ET Monday through Friday or online at www.otis.com and click on “IMPORTANT SAFETY INFORMATION - PRIVATE RESIDENCE ELEVATORS” for more information.

What should I do?

Stop using the product and follow the remedy below. Contact the company for a refund, repair or replacement — recall remedies are free.

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